FAQs…

Welcome to our FAQ section

Shipping and orders process:

ORDERS USUALLY TAKE 24 TO 48 HOURS TO PROCEED (EXCLUDES WEEKENDS AND HOLIDAYS). ONCE AN ORDER IS SHIPPED, IT CAN TAKE AN ADDITIONAL 1 – 7 BUSINESS DAYS FOR DELIVERY.(EXCLUDES WEEKENDS AND HOLIDAYS). The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. 

*Please note that this not apply to international order. Please contact us for non-domestic orders.

2. Cancel or change related to order:

Once an order is confirmed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.

3. Special offers, discounts and promotions:

The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter. 

4. Order tracking:

Once the order ships, an email with the tracking information will be sent. If you need further assistance, please do not hesitate to reach us.

5. Damaged order:

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s). 

6. Missing items and/or incomplete order:

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery

7. Order not delivered and or not received:

In the event you did not receive your order or if the tracking information states ‘delivered’ and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf. 

8. Products purchased from a third party site/store:

If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the ‘seller of record’. 

9. Free Shipping:

Any order over $49 or more before taxes and after discounts qualifies for free standard flat rate shipping (2-9 business days).

*Please not that international order are excluded from free shipping.

10. Carrier used for domestic delivery:

We only use USPS, Canada Post and FedEx.

11. International order:

We do offer international shipping. If you are outside the United States or Canada, please order contact us. You can also visit your local amazon website to see if the product you are looking for is available.

12. O. BOXES OR APO ADDRESSES:

We do not offer shipping to P.O. boxes or APO addresses at this time.